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Privacy Policy

At Parchi (Svann Consumer Private Limited), we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our restaurant management mobile application ("App"). By accessing or using our App, you consent to the practices described in this Privacy Policy.

Information We Collect

  1. Personal Information: When you use our App, we may collect certain personal information that can be used to identify you, such as your name, email address, phone number, and location information.

  2. Usage Information: We may collect information about how you interact with our App, including your app usage patterns, preferences, and settings. This information helps us understand how our App is being used and enables us to improve our services.

  3. Payment Information: If you make payments through our App, we may collect and process certain payment information, such as credit card details or other payment method details, to facilitate the transaction securely.

  4. Device and Log Information: We may automatically collect certain information about your device and usage of our App, including your IP address, device type, operating system, app version, and crash logs. This information is used for troubleshooting purposes and to enhance the performance and security of our App.

How We Use Your Information

  1. Providing and Improving Services: We use the information we collect to provide, maintain, and improve our App, including enhancing features and functionality, personalizing your experience, and responding to your inquiries and feedback.

  2. Communication: We may use your contact information to send you administrative and promotional messages, including updates, offers, and important notifications related to our App. You can opt-out of receiving promotional messages by following the instructions provided in such communications.

  3. Payment Processing: If you make payments through our App, we use your payment information to process transactions, prevent fraud, and facilitate secure payments.

  4. Legal Compliance and Protection: We may use your information to comply with applicable laws, regulations, or legal processes, and to protect our rights, privacy, safety, or property, as well as that of our users and the public.


Data Sharing and Disclosure

  1. Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business and providing our services. These service providers are bound by confidentiality obligations and are only authorized to use your information as necessary to perform the services on our behalf.

  2. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity or merged with the acquiring entity's data.

  3. Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or in response to a valid subpoena, court order, or government request.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After the retention period, we will securely dispose of or anonymize your personal information.

Your Choices and Rights

You have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. You can exercise these rights by contacting us using the contact information provided below. Please note that we may need to verify your identity before processing your request.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material updates by posting the updated Privacy Policy on our website or through other appropriate communication channels. We encourage you to review this Privacy Policy periodically.


Contact Us


If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at

Effective Date: 28 June 2023

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