We strive to provide a satisfactory experience with our restaurant management mobile application ("App"). However, in certain circumstances, you may be eligible for a refund as outlined below:

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a. Applicable Charges: Our App is free to use for the first 1000 orders. Beyond that limit, additional charges may apply based on our pricing plan or as communicated to you. No refunds will be issued for charges incurred within the Free Usage Limit.

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b. Service Disruption: In the event of a significant service disruption or technical issue caused by our App that prevents you from using its essential features, you may request a refund for the period affected. Refund eligibility will be determined on a case-by-case basis.

 

c. Unauthorized Charges: If you notice any unauthorized charges on your account related to the use of our App, please contact us immediately. We will investigate the issue and, if confirmed as unauthorized, refund the charges.

 

d. Payment Disputes: If you have concerns about a payment made through our App, such as a duplicate payment or billing error, please contact us promptly to resolve the issue.

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Cancellation Policy

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a. Subscription Plans: If you have subscribed to a paid plan for our App, you may cancel your subscription at any time. Upon cancellation, your subscription will remain active until the end of the billing cycle, and no further charges will be incurred. Please note that we do not offer refunds for unused portions of a subscription period.

 

b. Services and Features: Certain services or features within our App may be subject to cancellation or modification at our discretion. We will provide notice of any significant changes or discontinuation of services, and you will not be charged for those features going forward.

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Process for Refunds and Cancellations

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To request a refund or cancellation, please contact our customer support team through the provided contact information. We will review your request and respond within a reasonable timeframe. For refund requests, please include relevant details such as the reason for the refund and supporting documentation, if applicable.

 

Please note that we reserve the right to deny refund or cancellation requests if they do not fall within the scope of our Refund and Cancellation Policy or if they are deemed to be fraudulent or abusive.

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Modifications to the Policy

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We may update or modify our Refund and Cancellation Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website or within the App. It is your responsibility to review the policy periodically for any updates.

 

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us using the provided contact information.

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Effective Date: 28 Jun 2023